Terms & Conditions & Right of Withdrawal
Right of Withdrawal
(1) Right of Withdrawal for Consumers
Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us:
GripBlocks
Niklas Hack
Rheinstraße 60A
56203 Höhr-Grenzhausen
Germany
Email: [info@gripblocks.de](mailto:info@gripblocks.de)
by means of a clear statement (for example, a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
(2) Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.
We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You are responsible for the direct cost of returning the goods.
You are only liable for any diminished value of the goods if this loss in value results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
(3) Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are manufactured based on an individual selection or decision by the consumer or are clearly tailored to the consumer's personal needs (Section 312g (2) No. 1 German Civil Code).
This applies in particular to all items that are personalized, manufactured, or modified according to the customer's individual specifications (e.g., custom text, engravings, custom dimensions, colors, or other individual specifications).
(4) No Right of Withdrawal for Business Customers
Business customers within the meaning of Section 14 of the German Civil Code (BGB) are not entitled to a statutory right of withdrawal.
(5) Model Withdrawal Form
(If you wish to withdraw from the contract, you may complete and return this form.)
To:
GripBlocks
Niklas Hack
Rheinstraße 60A
56203 Höhr-Grenzhausen
Germany
Email: [info@gripblocks.de](mailto:info@gripblocks.de)
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods / the provision of the following service:
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Ordered on (*) / Received on (*): __________________
Name of consumer(s): ___________________________
Address of consumer(s): _________________________
Signature of consumer(s) (only if this form is submitted on paper):
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Date:
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(*) Delete as appropriate.
General Terms and Conditions with Customer Information
Contract Terms for Purchase Agreements Concluded via the Etsy E-Commerce Platform
between
GripBlocks
Niklas Hack
Rheinstraße 60A
56203 Höhr-Grenzhausen
Germany
Email: info@gripblocks.de
and the customer referred to in Section 2 of these Terms and Conditions (hereinafter referred to as the "Customer").
Section 1 – Scope of Application and Definitions
(1) The Seller offers physical goods through the Etsy e-commerce platform. The Seller provides only the content of the Etsy shop (hereinafter referred to as the "Shop").
(2) These General Terms and Conditions shall apply exclusively to the business relationship between the Seller and the Customer in the version valid at the time of the order. Any conflicting or deviating terms and conditions of the Customer shall not be recognized unless the Seller expressly agrees to their validity in writing.
(3) A Customer is considered a consumer if the purpose of the ordered goods and services cannot predominantly be attributed to their commercial or self-employed professional activity. An entrepreneur is any natural or legal person or partnership with legal capacity acting in the exercise of their commercial or independent professional activity when concluding the contract.
Section 2 – Conclusion of the Contract
(1) The presentation of goods in the Shop does not constitute a legally binding offer but merely an invitation to submit an offer.
(2) The Customer submits an offer to purchase by selecting products from the Seller's assortment, placing them in the shopping cart, and clicking the "Buy Now" or "Place Order" button. By submitting the order, the Customer also accepts these Terms and Conditions as part of their offer.
(3) Etsy independently handles parts of the electronic communication with the Customer and sends an automatic order confirmation by email. This confirmation merely acknowledges receipt of the order and does not constitute acceptance of the offer. The contract is concluded only when the Seller expressly accepts the order, for example by sending a shipping confirmation through Etsy, or at the latest upon delivery of the goods.
(4) For personalized or custom-made items, acceptance of the offer takes place through the Seller's explicit confirmation via Etsy message or by sending the shipping confirmation.
(5) The contract languages are German and English.
Section 3 – Delivery and Availability
(1) Whether an item is kept in stock or manufactured and/or personalized upon request is specified in the respective product description.
(2) For in-stock items, delivery generally takes place within 3 to 5 business days after receipt of payment unless otherwise stated in the product description.
(3) For personalized or made-to-order products, delivery time is extended by the production or processing time specified in the product description. Processing begins on the day after payment has been received and after all information required for personalization has been provided by the Customer.
(4) The Seller delivers to Germany and other European Union countries according to the shipping settings specified for each item.
(5) The Seller assumes no procurement risk. The obligation to deliver is limited to goods available from the Seller's inventory or capable of being manufactured by the Seller. The Seller shall not be obligated to deliver if suppliers fail to deliver correctly or on time and the Seller is not responsible for such failure. In this case, the Customer will be informed without undue delay and any payments already made will be refunded.
(6) Delivery is made to the shipping address provided during the ordering process. Any additional costs beyond the shipping charges (for example customs duties or import fees) shall be borne by the Customer. The Customer is also responsible for costs arising from failed delivery attempts if these are attributable to the Customer, particularly where an incorrect delivery address has been provided.
Section 4 – Retention of Title
The delivered goods remain the property of the Seller until full payment has been received.
Section 5 – Prices and Shipping Costs
(1) All prices are final prices and include the applicable statutory value-added tax (VAT). Shipping costs, where applicable, are shown separately during the ordering process.
(2) Shipping costs are determined according to the product description and the shipping options displayed during checkout.
(3) The Seller bears the shipping risk where the Customer is a consumer within the meaning of German law.
Section 6 – Payment
(1) Payment methods are provided by Etsy (such as Etsy Payments, credit card, PayPal, Sofort, etc.). The Seller is therefore not responsible for any transaction risks associated with the payment process.
(2) Payment of the purchase price is due upon submission of the purchase offer.
(3) The Customer's obligation to pay default interest does not exclude the Seller's right to claim further damages resulting from default.
Section 7 – Right of Withdrawal and Exclusion of the Right of Withdrawal
(1) Consumers are generally entitled to a statutory right of withdrawal. Details are set out in the Withdrawal Policy provided to the Customer during the ordering process and after the conclusion of the contract.
(2) The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are manufactured based on an individual selection or decision by the consumer or are clearly tailored to the consumer's personal needs (Section 312g (2) No. 1 German Civil Code).
(3) This applies in particular to all items that are personalized, manufactured, or modified according to the Customer's individual specifications (for example custom text, custom dimensions, custom colors, or other personalized features).
(4) Before placing an order, the Customer is informed in the respective product description whether the right of withdrawal applies or is excluded for the relevant item.
Section 8 – Warranty and Guarantees
(1) Unless expressly agreed otherwise below, the statutory warranty provisions shall apply.
(2) For contracts concluded with business customers, claims for defects expire one year after delivery of the goods.
(3) The above limitations and shortened limitation periods for business customers shall not apply to claims arising from damages caused by the Seller, its legal representatives, or its agents:
* in the event of injury to life, body, or health;
* in cases of intentional misconduct or gross negligence;
* in the event of a breach of essential contractual obligations (cardinal obligations);
* where a guarantee has been expressly agreed with the Seller; or
* where liability arises under the German Product Liability Act.
(4) The Seller does not provide any guarantees beyond the statutory warranty rights. If the manufacturer offers a manufacturer's warranty, the detailed terms can be found on the respective product page. The Seller assumes no responsibility for the accuracy of information provided by the manufacturer regarding such warranties. Any claims arising from a manufacturer's warranty must be asserted directly against the manufacturer.
Section 9 – Liability
(1) The Seller shall be liable without limitation for claims arising from damages caused by the Seller, its legal representatives, or its agents:
* in the event of injury to life, body, or health;
* in cases of intentional misconduct or gross negligence;
* where an expressly agreed guarantee applies; or
* where liability arises under the German Product Liability Act.
(2) In the event of a slightly negligent breach of essential contractual obligations (cardinal obligations), liability shall be limited to the foreseeable damage typically expected at the time the contract was concluded. In all other cases, claims for damages are excluded.
Section 10 – Dispute Resolution
The Seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Section 11 – Final Provisions
(1) Contracts between the Seller and the Customer shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer protection provisions of the country in which the Customer has their habitual residence remain unaffected.
(2) If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Seller and the Customer shall be the Seller's registered place of business. For consumers, the statutory place of jurisdiction shall apply.
(3) Should any provision of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provision where available. However, if this would result in unreasonable hardship for one of the contracting parties, the contract shall become invalid in its entirety.
