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HandCraftedHC's Shop Announcement

PLEASE NOTE, TURN AROUND TIME IS CURRENTLY AT 5 WEEKS!!!! This does not apply to Teacher Appreciation items or Mother's Day gifts (but please notate at checkout if you need your items for those events)

Welcome to Hand Crafted! Here's a tid bit of info about my store, if you have any questions, please feel free to contact me!

TURN AROUND TIME:
My average turn around time is 3-4 weeks; if there are any changes to this, there will be an announcement on my shop page. Small items like car decals and koozies, will not take as long. If an order is placed without taking this time into consideration, and a refund is then requested as your order will not be ready in time, assuming nothing has been ordered or started on, I will issue a refund minus a $2 fee that I am charged by Etsy/Paypal for each transaction. If you need an item sooner than listed, please contact me first as I always try to work with each customer.

CUSTOMER SERVICE:
I strive to achieve a personal relationship from an online shop, but please keep in mind I am only one person and have to wear many hats throughout the day (mother, wife, co-teacher, etc). I try to respond as quickly as possible to all conversations and get orders out as quickly as I can.

PRODUCTS:
I use the highest quality products available and stand behind them. Please keep in mind I order the blank product elsewhere and then personalize it. I do my best to keep great quality items and have not had any complaints on what I have selected. Everything is personalized by hand and can have slight imperfections, please remember this when ordering from Etsy. I am very meticulous when it comes to sending out a final product and if I am not happy with it, I will start over. All items come from a smoke free home.

SHIPPING:
Most items in my store ship via USPS Priority mail (2-3 days) due to their weight. Some lighter items ship First Class mail (3-5 days). Occasionally I will use UPS for very large and heavy boxes. I'm happy to upgrade your shipping for you if your item is needed faster, but please contact me first so we can adjust the listing. I do not profit at all from the shipping, the prices you see are based on weight of the product and size of the box.

FEEDBACK:
I genuinely appreciate each and every piece of feedback that is left. If you submit a photo of your product in use, I will send you a coupon code for 10% off your next order!

REFUNDS:
Unless an error was made on my part, refunds are not issued on customized products. If for some reason you are not happy with your order, please contact me so we can come up with a solution that works for everyone.

Please visit and like my facebook page for up to date info and coupon codes!
https://www.facebook.com/HandCraftedHC

This shop accepts Etsy Gift Cards.