Information I Collect

When you place an order Etsy passes down to me some information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.


Why I Need Your Information and How I Use It

Your information will be used in conformity with the law and exclusively for the purpose you gave it to me, namely:
1. to address your order when I send it to you, provide customer support and settle disputes;
2. to send you Harsh and Sweet’s newsletter (but only if you have signed up for the mailing list, I never add anyone to it). Like with all mailing lists you can unsubscribe any time.
3. to comply with legal obligations or court orders as well as in connection with legal claims (for instance by retaining some information required by tax law).
4. to improve my service within the parameters set by Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure

Your privacy is important at Harsh and Sweet and your data will never be sold or shared with third parties not immediately involved in your transaction. The only parties who will receive information about your transaction are:
1. Etsy, the site where you found my shop and completed your transaction. The sharing of information with Etsy is necessary to fulfill your order and it complies with Etsy Seller Policy and Etsy Terms of Use.
2. Service providers such as Royal Mail, UPS and other carriers who will be involved in the delivery of your order. The amount of information shared with them will be limited to the basic information necessary in providing for the delivery of your order and nothing more. Sometimes postage is paid through third party businesses like PayPal and Shipstation who will also receive only the bare minimum of information about your transaction.
3. My accountant who will go over my records for each year when doing my taxes.

Some more information may be collected, used and shared if it is necessary to (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention

Your personal information will be retained as long as necessary to provide you with my services. However, I need to retain some information about each transaction to file my taxes and comply with legal and regulatory obligations for a period of up to 5 years.


Transfers of Personal Information Outside the EU

I do not transfer your information outside of the EU, but, please, be aware that at the time of placing your order your payment will be handled by businesses that may be based outside of the EU and your information may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.


Your Rights

You have the right to control how much of your personal information is in possession of Harsh and Sweet. While this right is absolute in certain case, in others it is limited by Harsh and Sweet’s duties (in the case of taxes and legal proceedings, for instance):
Access. You have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Monica Signoretti, am the data controller of your personal information at Harsh and Sweet. If you have any questions or concerns, you may contact me at monica@harshandsweet.com. Alternately, you may mail me at:
Monica Signoretti, Harsh and Sweet, 463C Green Lanes, London N4 1HE, United Kingdom.