Inkcacti

I. Plants are shipped with buyer's risk. We do pack all packages in the best way as we can but if any damages occur from the transit or your customs, it is beyond our responsibility and cannot get any refund in this case. Please inform that each customs has rights to open and investigate all packages before ship to you.

II. All parcels are checked as gift and showing lower cost in CN22 declaration at side of parcel to help buyer avoid paying importing TAX/VAT and it is buyer's responsibility to pay for your importing TAX if your customs send you noticed.

III. It's important to take full photos of box and plants when arriving. In case they are arrived in bad condition/dead and you need refundable. Please be informed that only some part of plants or box doesn't acceptable for refunding.

IV. However if plant is died or rot in the box after receive within 3 days, please take the photo and send to us via etsy chat. We will send you the replacement (if we still have the same in stocking) or refund. Please note that refundable will be substract the shipping cost off. You never lose your money and please directly contact when you get problems with shipping or product you purchased before giving low rate (1-3 stars), neutral or negative feed back, this case I will not contact and refund and also block you and will not deal with you again.

V. Variegated color on leaves especially white/cremy color can be getting burnt naturally and sometime heating in box from long travel depends on heat and temperature in your local area and customs where they keep the package. If it is burnt less than 30% of leaves, it still fine to grow and that is naturally for pure white/creamy variegated which we would like you to understand that will not get refund from this case. If you cannot accept this situation maybe the plants from my shop not match to you.

VI. Please be aware of laws and regulations of your country regarding importation of plant materials as we will not be responsible for any items confiscated at your customs. For any items lost in transit please contact us via ETSY chat only. You will received full refund from me.

VII. Shipping by THAILAND POST with registered Standard Airmail (having tracking number) and will take 15-20 working days and express shipping takes 5-7 working days depends on the clearance at your customs.

VIII. Exporting plant with Phytosanitary certificate may take time more than a day if the plants don't pass international exporting standard. I will inform you when shipping may delay from longer investigation, asking more pest for any plants, asking more cleaning some soil of lot from office in Plants Quarantine.

IX. The shipping cost both standard and express can't get refung in any cases once the package is shipped.