IvysGlass

Privacy Policy (GDPR Compliant)
Effective Date: 21/10/25
This Privacy Policy explains how I, Ivy’s Glass, collect, use, and protect your personal information when you purchase from my shop, contact me, or otherwise use my services—whether through Etsy or related services.
I am committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), EU GDPR (if applicable), and the Data Protection Act 2018.
1. Information I Collect
To fulfil your order, I collect certain information from you, including:
Your name
Email address
Postal address
Payment information (processed securely via Etsy or third-party providers)
Details of the product you’re ordering
Any personalisation details or custom order information you voluntarily provide
This information is collected directly from:
Etsy order forms
Etsy messages/conversations
Emails or contact forms (if applicable)
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect and use your information, including:
To fulfil your order: To process transactions, deliver products and respond to customer service requests.
When you’ve provided your affirmative consent (e.g. by signing up to a mailing list, where applicable).
To comply with a legal obligation: Such as retaining purchase information for tax purposes.
For legitimate interests: To improve my services or resolve disputes.
3. Information Sharing and Disclosure
I share your personal information only in limited circumstances, including:
Etsy: I share data with Etsy as necessary to provide my services and comply with Etsy’s own policies and terms.
Service providers: e.g., delivery companies (Royal Mail, Evri, etc.) for shipping your order.
Legal compliance: If required, I may disclose your information in response to legal requests (e.g. a court order or government investigation).
I do not sell or rent your personal information to third parties for marketing purposes.
4. Data Retention
I retain your personal information only for as long as necessary to fulfil your order and as described in this policy. Generally:
I keep your data for up to 6 years to comply with legal obligations (e.g. tax laws).
After this period, your information is securely deleted.
5. Your Rights
If you reside in the UK, EU, or certain other regions, you have the following rights regarding your personal data:
Access: You can request a copy of the personal information I hold about you.
Change, restrict, or delete: You may also have the right to ask me to correct, restrict use of, or delete your personal data.
Object: You can object to me processing some of your data based on my legitimate interests.
Complain: If you are unhappy with how I handle your data, you can lodge a complaint with the Information Commissioner's Office (ICO) in the UK: https://ico.org.uk
To make a request, contact me using the details below.
6. Transfers of Personal Information Outside the UK/EU
I may store and process your information through third-party services (e.g., Etsy, cloud storage) located outside the UK/EU. I ensure these providers comply with data protection laws through mechanisms like Standard Contractual Clauses or adequacy decisions.
7. How to Contact Me
For purposes of data protection law, I, Ivana Paduchova, am the data controller of your personal information.
If you have any questions or concerns, you may contact me at:
Email: ivysglassshop@gmail.com
Postal Address: 2 Sunnyside,Georgeham,Braunton EX331LA (required for GDPR transparency)
8. Updates to This Policy
I may update this policy occasionally to reflect changes in laws or business practices. Please review it periodically.
Thank you for trusting Ivy'sGlass
I respect your privacy and am committed to protecting your data.