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brigitteg414 on Mar 22, 2018
1 out of 5 starsCrista and i have been working together on a project for about 3 months and every time we communicated with one another she would make me feel like an imbecile. Her craftsmanship is wonderful from the pictures, however her attitude and patience tell me she shouldn’t be working with people. After months of getting her the information she needed to complete my project, and her finally getting everything she needed from the 3 trips my contractor had to make to simplify things for her, she decided to cancel my order completely without warning. She did not even send me the handrails she already completed for me after I had already provided her with a deposit. She would ignore my calls/messages/emails. She has no sympathy for her actions. If you have a custom order, you will want to look elsewhere.
Crista responded on Mar 22, 2018
Customer service and professionalism with all my clients is always a top priority for me, which is reflected in every other review in my Etsy shop, which are all 5 stars. Unfortunately, I was unable to communicate effectively enough with this client to be able to go forward with her project. My clients are part of our team when creating custom driftwood handrails, and this client seems to have perceived this process of pinning down the details of her order as adversarial as opposed to cooperative. Her custom order deposit has been fully refunded, despite an out-of-pocket expense on my part of $180. I regret that I was unable to provide the customer with what she envisioned and hope that she finds the perfect vendor for her needs.
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Jennifer on Mar 4, 2018
5 out of 5 starsCrista was amazing and so very patient throughout the process. I ended up getting a custom door handle for my laundry room barn door and I absolutely love it! The quality is top notch and the finished product is a unique piece of functional art in my home. Wonderful vendor to work with!
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Melanie on Mar 2, 2018
5 out of 5 starsI wish I could give 10 stars! The experience was top notch from start to finish. Thank you, Christa. When I get the handle installed on my door next week I will be sure to add a picture.
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mary on Feb 8, 2018
5 out of 5 starsEverything about these two custom items was perfect. Including the timely manner of email responses, the price, the fast shipping, the beauty and the quality of the product.
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Scott on Jan 31, 2018
5 out of 5 starsCrista is excellent to work with. She was very attentive to my requests and the finished piece is beautiful!
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runiond1 on Dec 28, 2017
5 out of 5 starsLet me start off by saying Crista is awesome! It took us a long time to find just the right piece for my handrail and Crista did not give up. She constantly kept me updated with everything, and once she found the right piece it only took a short period of time to arrive. She packages very well as well as gives very well instructions to install properly with a template. I will definitely use her again for all my handrail projects in the future.
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janet on Dec 8, 2017
5 out of 5 starsIt is beautiful and very well made. Crista and I decided how it should look and the result was exactly what I had wanted. Also did not take more than a few weeks from the time I initially contacted her.
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Donnie on Nov 19, 2017
5 out of 5 starsBeautifully made with great care. Crista is the best. Unique seller & products.
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nolaiboga on Nov 9, 2017
5 out of 5 starsIncredible work I couldn’t be happier had a choice of driftwood to choose from hardware extremely sturdy
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Dore on Nov 6, 2017
5 out of 5 starsSO happy with these handles I ordered from Crista. Love, love, love them!! She was so helpful in working with me to create "the look" of weathered wood in which I was interested. So please, and highly recommend her to anyone wanting that special look for your home.
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nolaiboga on Nov 4, 2017
5 out of 5 starsBeautiful. Stunning couldn’t possibly be happier thank you
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Sharon on Aug 8, 2017
5 out of 5 starsI absolutely love my custom driftwood stand! I had look for a very long time for just the right one and Crista nailed it!
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Christie on Aug 2, 2017
5 out of 5 starsAbsolutely LOVE them! We ordered 2 handrails for our stairway and we are thrilled with our purchase. STUNNING! Crista was in touch with us every step of the way, making sure we would be getting what we were looking for. She sent us photos with choices, and really got this order completed way before we expected it to be. We love it so much we are going to ask Crista what she thinks she could make for us in place of a headboard...thoughts, Crista? Honestly the rails were BETTER than we expected!