NiceThingsLinen

Thank you for your thoughtful review! We're delighted to hear that you're enjoying your purchase so far and that the quality meets your expectations. We'll definitely take note of your feedback regarding the thread color and the preference for pillow cases instead of shams, especially since this option wasn't informed beforehand. We're always looking for ways to improve our offerings based on customer input. If you have any further suggestions or questions, please feel free to reach out. We appreciate your recommendation and hope to serve you again in the future!

Thank you so much for your kind words! We're thrilled to hear that you're enjoying your duvet cover set. If you ever need anything else or have any questions, feel free to reach out. We're always here to help!

Thank you so much for your 5-star rating! We're thrilled to have you as a repeat customer. Our commitment is to provide great quality and fast shipping every time. Looking forward to serving you again!

Thank you for your review! We're thrilled to hear that you love your beautiful hot pink duvet cover and pillowcases. We take pride in providing high-quality products, and it's great to know that you're satisfied with the cotton satin quality. We also appreciate your positive feedback about our shipping speed and communication. We apologize if the additional $30 for shipping seemed a bit much. We aim to ensure timely and safe delivery, especially to remote areas, which may incur additional costs. Your understanding and willingness to cover the extra shipping fee are greatly appreciated. If you have any further questions or feedback, please don't hesitate to reach out. We hope you continue to enjoy your new bedding!

Thank you for taking the time to leave a review. I apologize for any confusion regarding our monogramming services. Our goal is to provide monograms based on the designs listed in our photos. However, we are pleased to hear that our shipping and monogram design was great, and we appreciate your positive feedback on this aspect of our service. Please don't hesitate to contact us directly to discuss any issues or concerns you may have, as we are committed to ensuring that our customers are satisfied with their experience. Thank you for choosing our business, and we hope to have the opportunity to better serve you in the future.

Your words have left us humbled and grateful. Thank you for taking the time to share your positive experience with our product and customer service. We are thrilled to hear that our efforts have made a difference in your experience with us. Your satisfaction is our top priority, and we are thrilled to have met your expectations. We are constantly striving to improve our products and services, and your feedback motivates us to continue pushing ourselves. We hope to have the pleasure of serving you again in the future and exceeding your expectations once more. Thank you for choosing NiceThingsLinen!

Dear Connie, Thank you for reaching out to us regarding the monogram on your item. We apologize for any disappointment caused by the off-center monogram. We wanted to let you know that we received your email and responded to you within hours. We would like to assure you that we are ready to resolve this issue as soon as possible. If you prefer, we can offer a replacement item with a correctly centered monogram, however you did not respond to the message to confirm it. Please let us know which option you would prefer, and we will do our best to accommodate your request. We appreciate your business and value your satisfaction. If you have any further questions or concerns, please don't hesitate to contact us again. Best regards, NiceThingsLinen

Thank you for taking the time to share your positive experience with our sheets. We're thrilled to hear that you find them to be excellent and soft. Your advice about getting a drop length that is one size taller than the measurements of your mattress is also greatly appreciated and will surely be helpful for other customers looking to purchase our sheets. We hope to continue providing you with quality products in the future!

We're glad to hear that you liked the material and that your order was shipped promptly. Regarding the color of the monogram, we understand your frustration and we are sorry for any confusion. However, we would like to clarify that the color you received is actually taupe, not gold. Regarding the zipper on the duvet, we understand that you prefer one that buttons at the foot of the bed, and we apologize for any discomfort caused by the zipper at the head of the bed. We had already offered you a solution to rectify the situation as per our Etsy policies. We had asked you to share the shipping label however, you had denied the same. We were flexible enough to send you a replacement duvet set with a button closure instead of a zipper. We had also asked you to share the original image to help you further.