Pilgrimage

Pilgrimage hand made leather masks, and accessories

201 Sales

Pilgrimage

Pilgrimage hand made leather masks, and accessories

201 Sales On Etsy since 2009

0 out of 5 stars
(100)

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Jennifer Davis

Contact shop owner

Jennifer Davis

Reviews

No reviews in the last year

Anonymous on Jan 12, 2012

5 out of 5 stars

Arrived just in time for the big event, even though I left ordering to the last minute. Jennifer was very pleasant to deal with. The mask itself is beautiful - the colour is vibrant and the detailing is stunning. The mask is light and comfortable. I might have to start wearing it to class!

Anonymous on Jul 13, 2011

3 out of 5 stars

Item did not arrive in time for event, however Pilgrimage were so apologetic and kind and gave us an instant refund, so no hard feelings! Thanks for being so helpful.

Anonymous on May 21, 2011

5 out of 5 stars

Gorgeous mask! Fast and safe shipping. Thanks again!

View all 100 reviews

Shop policies

Last updated on February 3, 2011
Hello! Everything listed on my site is in stock and ready for immediate shipping.

Accepted payment methods

Returns and exchanges
I will make every effort to make sure that you receive your order in a timely fashion, and are completely satisfied. I can not be responsible for loss or damage in the shipping process, or because of an incorrect Etsy address.

If your mask does not fit you may return or exchange it, no questions asked. If you can describe to me how it does not fit, I am happy to custom make a replacement for you to try and adjust the fit. Please be aware that during really busy times of year I may not be able to have as quick a turn around as I would wish on returns. If you are concerned about fit, please contact me before you buy the mask, and talk to me about your concerns.

If there is a significant defect in the product that is not the result of shipping, I will be happy to replace or refund the purchase price if the item is returned to me in the same condition in which you received it. Shipping charges will not be refunded.

Please be aware that very small variances in shape or color are a part of all handmade items and do not constitute a reason for return. Buyer's remorse also does not constitute a proper reason for return. Please shop responsibly.
Payment
Immediate payment via Paypal is appreciated. If payment is delayed for more than 4 days, I apologize but I will have to cancel the order. Your item will be shipped as soon as your payment clears through Paypal. This may take a couple of days for credit card payments. I apologise but I have to charge tax within the State of Texas, which Paypal will calculate on top of the total from Etsy.
Shipping
All items will be very carefully packed to prevent damage and shipped out withing two business days.

Inside the US I ship with USPS Priority with confirmation number. Packages usually take 2-5 days to arrive. This type of shipping usually costs around $8.00 for a mask sized package. If you desire a slower and less expensive shipping please contact me, and I will either alter the listing for you, or refund your extra in Paypal.

For international shipments I ship USPS First Class International Parcel with can take a week to 10 days. Sadly this type of shipment is not trackable in flight. The least expensive trackable shipping is usually more than the cost of my masks. I will email the customer a copy of the Customs paperwork that is sent with the order. I cannot be held responsible for any delays caused by Customs.

If a different type of shipping, or insurance is desired, please contact me. If you want a mask quickly for an event, I'll do my best to accommodate you. If there is an extra charge for faster shipping I will communicate with the customer, and then adjust by sending a paypal invoice for the additional amount.

At certain times of the year delivery times may be longer than these estimates. I will contact every customer with their tracking number and an estimated delivery time.

Unfortunately shipping is expensive. I do not hide the cost of shipping within my masks, which is part of the reason why my masks are reasonably priced. If for some reason the shipping is less than the amount I have charged I will refund the difference through Paypal.

Unless the customer purchases extra insurance, I cannot be responsible for items lost or damaged in shipping, But I will do everything in my power to see that it doesn't happen, and that no customer leaves unhappy.
Additional policies and FAQs
A word about pricing. Basically pricing is based on the material and time that go into a mask. Larger masks that use more leather are going to be more expensive. If I add feathers to a mask it usually adds an extra $10.00 to the price. If I add a metal ornament it also adds an extra $10.00. Extensive cutwork, carving, embossing, or intricate painting will also raise the price because of the time involved. I try very hard to keep my masks priced where they are affordable to everyone.

I am happy to do custom work. There is never an extra charge for custom color variations based on existing designs and any design created in the past can be re-created at no extra cost. For custom designs, contact me and I will give you a cost and time estimate.

Please, don't hesitate to contact me with any questions. Thank you for your business.

all mask designs, artwork and photography copyright © 2000-2010 Jennifer Rose Davis. Sale of artwork does not transfer copyrights

If you have any questions or concerns about your order, please contact me via Etsy Convo.