As featured on CBS Sunday Morning and in Oprah Magazine, House Beautiful, Forbes, Buzzfeed, GoodDay New York, and more!
FREE SHIPPING FOR ALL ORDERS OVER $125. USE CODE 'SHIPFREE' AT CHECKOUT.
Please double-check shipping addresses as we are unable to make shipping address updates to the original order.
Orders with incorrect shipping addresses must be cancelled within 1 hour of order confirmation, and re-ordered with correct address. For more information on this, as well as other FAQs, please read below.
Optional gift wrap and personalization is available for some Reusable Rocks Glass Candles. Enter the name/text to appear on the gift box sticker. Max 14 characters, no symbols. You must select a personalization option in "Optional Extras" unless your order will NOT be personalized. We will print what is provided and are not responsible for misspellings. Please double check your order prior to submitting.
If you need a gift as soon as possible, we recommend purchasing an Etsy gift card or visiting scriptedfragrance.com to purchase gift cards that are emailed directly to the recipient upon purchase.
Please read our policies for return and exchange information. Scripted Fragrance is not responsible for 'missing' packages that are confirmed to be delivered by our shipping partners. While we're happy to do our best to assist in the rare event, we must be notified within 3 business days of delivery. Please understand we do not send replacement candles for orders that are in ‘transit’ or shown as ‘delivered’.
Stolen packages are a serious and rare occurrence. If you believe your package has been stolen, a police report MUST be filed by the buyer to facilitate a stolen package claim.
Thank you,
~Elizabeth, Amberlee & the Scripted Fragrance Team
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FREQUENTLY ASKED QUESTIONS
SHIPPING
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When will I my order ship?
Please refer to your order confirmation for an estimated ship date that includes our processing time.
How can I track my package?
First, refer to your shipping confirmation email for tracking information. For registered Etsy users, you can also log into Etsy to view for your tracking number. Orders shipped via the United States Postal Service (USPS) can be tracked at USPS.com. Orders shipped via United Postal Service (UPS) can be tracked at UPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking information directly from the shipping provider.
Can I change the shipping address on my orders?
Regretfully, we are NOT able to accommodate address changes or add/change the candle(s) in an existing order. We must cancel your order and you must place a new order. Please note, we cannot guarantee the availability of your candle(s) once an order is cancelled. Order cancellations must be requested within 1 hour of order confirmation.
I need my for Christmas, will it arrive in time?
A variety of shipping options are available for selection at checkout with estimated ship dates that include processing times. Please select the correct shipping method for the speed you need. For example, if you need your order asap, please select overnight shipping. If you need a gift immediately, we recommend purchasing an Etsy gift card or visiting scriptedfragrance.com to purchase gift cards that are emailed directly to the recipient upon purchase.
I need my order sooner, Can I upgrade my shipping?
A variety of shipping options are available for selection at checkout. If you need a gift immediately, we recommend purchasing an Etsy gift card or visiting scriptedfragrance.com to purchase gift cards that are emailed directly to the recipient upon purchase.
My package is shown as delivered but I can’t find it, can you help?
The first step is to confirm delivery via the shipping company directly. Sometimes tracking via Etsy is not the most up to do date.
Orders shipped via the United States Postal Service (USPS) can be tracked at USPS.com. Orders shipped via United Postal Service (UPS) can be tracked at UPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking information directly from the shipping provider.
We recommend checking with neighbors and your local postmaster by leaving a note in your mailbox inquiring about the location of your package. If a package is shown as delivered, ‘Missing Mail’ claims can only be filed with USPS after 14 days of confirmed delivery.
‘Missing Mail’ claims can be filed by Scripted Fragrance or the buyer. At Scripted Fragrance, we’re privy to the same information that is shown by USPS.com and UPS.com once a package is in their possession. While we are happy to assist with filing a claim, please understand we do not send replacement candles for orders that are in ‘transit’ or shown as ‘delivered’.
Stolen packages are a serious and rare occurrence. If you believe your package has been stolen, a police report must be filed by the buyer to facilitate a claim.
The tracking on my packages shows delays and it’s headed in the wrong direction, can you help?
At Scripted Fragrance, we’re privy to the same information that is shown by USPS.com and UPS.com once a package is in their possession. It’s not uncommon for packages to have extended transit times and take ‘detours’ during the busy holidays season. We appreciate your patience and understanding as we’re at the mercy of our shippers just like you. Please understand, we do not send replacement candles for orders that are in ‘transit’ or shown as ‘delivered’.
ORDER CHANGES & GIFT MESSAGE QUESTIONS
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I ordered the wrong candle(s), can I change my order?
After an order is placed, we are not able to add or change the contents of the order. We must cancel your order if you need to update the order. Please note, we cannot guarantee the availability of your candle(s) once an order is cancelled. Order cancellations must be requested within 1 hour of order confirmation.
Can I add or change a gift message on my order?
After an order is placed, we are not able to add or update a gift message. Please make sure to include your name with gift messages.
GENERAL QUESTIONS
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The candle I am looking for is sold out. When will you restock?
To be the first to find out about restocked candles, please sign up for our ‘Out of Stock’ notifications on Etsy or ScritpedFragrance.com
Can I personalize my candle?
Yes, we do offer personalization of our labels on select Reusable Rocks Glass Candles. We also customization for wholesale customers on select products. Please reach out to wholesale [!at] scriptedfragrance.com for additional information.
I can’t find my dog breed or city listed. Can you create a candle for me?
We have the ability to create candles with custom artwork for quantities over 64 candles of a single size/design. If you are a retailer or planning a wedding/special event, we'd love to speak to you about your vision.
Can I change the fragrance of a candle?
Each candle is designed to tell a story through fragrance; thus, we are not able to change the fragrances of candles. We do not offer unscented candles at this time.
What does the candle smell like?
Each candle has unique fragrance notes that are listed within the details of the description. Candle fragrance notes are not listed on our packaging.
I want to place a large order; do you offer bulk discounts?
We offer bulk discounts for orders of 32 candles or more. Please visit email us at info [!at] scriptedfragrance.com for more information.
Can I buy your candles in person in Warwick, NY?
Yes, we have a retail store within our studio space located in Warwick, NY. Please visit scriptedfragrance.com for additional information on hours and special events.
Are your candles in retailers?
Yes! We invite your visit scriptedfragrance.com to view Scripted Fragrance retailers in your area.
WHOLESALE INQURIES
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Do you offer your candles wholesale?
Yes! We offer our candles wholesale for qualified retailers. Please visit https://scriptedfragrance.com/pages/wholesale to learn more.
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CANDLE SAFETY
Candles should NEVER be left unattended. Burn on a flat, heat-resistant surface away from drapes and other flammable materials. Keep away from children and pets and do not touch the hot wax. Use caution. Scripted Fragrance will not be held responsible for user misuse and negligence.
Soy Wax Facts
We recommend a burn time of 2-3 hours to prevent the glass jar from overheating or wax from “tunneling.” Wax has a memory, please be sure to allow the wax to melt to the edge each time you light. Limit the burning time to prevent overheating the glass. Due to the characteristics of 100% natural soy wax, variations in color, texture and "pulling" are to be expected and do not affect the burn of your candle.
Wick Care
Trim your wicks. Untrimmed wicks can lead to flickering, smoke, and soot. We recommend keeping wick at 1/4″. A wick trimmer is the best way to trim the wick.
