ShopSandraSmith

Personalized Bags & Custom Face Masks Hand Made In USA

Queens, New York
7,430 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Contact

Announcement    January 4 2021: Happy New Year! We are excited to make personalized masks, bags, and decor for you and your loved ones! Turnaround time is 3-5 business days. Shipping time varies. Any questions, feel free to send us a message.
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December 1 2020: We would like to take this opportunity to thank everyone for their support, especially during such unprecedented times. You mean everything to our community.
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October 15 2020: We donated another 40 handmade masks to the local women's shelter as part of our mission to partner with domestic violence nonprofits. These masks included an inspirational hidden message, "you are more powerful than you know".
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August 18 2020 UPDATE: NEW FALL MASK DESIGNS ARE AVAILABLE ♡ Everything is MADE TO ORDER. Turnaround time is 3-5 business days (M-F). All orders THEN ship via First Class Mail (delivery in 3-5 business days after order is placed). For faster delivery, upgrade to USPS Priority Mail (estimated delivery in 1-3 business days). Large orders of 8 or more items may take 2+ additional days to fulfill. All processing and shipping times given are estimates and are not guaranteed.
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July 13 2020 UPDATE: Everything is MADE TO ORDER. Turnaround time is 4-5 business days (M-F). All orders THEN ship via First Class Mail (delivery in 3-5 business days after order is placed). For faster delivery, upgrade to USPS Priority Mail (estimated delivery in 1-3 business days). Large orders of 8 or more items may take 2+ additional days to fulfill. All processing and shipping times given are estimates and are not guaranteed.
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April 30, 2020 UPDATE: We donated 50 masks to a local women's shelter as part of our partnership with domestic violence nonprofits: shopsandrasmith.com/blogs/news/survivors-are-not-alone-in-covid
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March 30, 2020 COVID-19 UPDATE: We are still open, and taking proactive steps to ensure safety during these unprecedented times. Normal turnaround still stands; any delays will be communicated to you promptly. Stay safe, everyone.
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ABOUT US: From our products to our mission, we focus on the meaningful. Every bag, pouch, pillow, and bin is designed and handmade in the heart of Queens NY. We are partnered with domestic violence nonprofits to bring awareness to and end the stigmas surrounding abuse.

FOLLOW US on Instagram: @shopsandrasmith

Wholesale Inquiries: email wholesale @shopsandrasmith.com

Announcement

Last updated on Jan 19, 2021

January 4 2021: Happy New Year! We are excited to make personalized masks, bags, and decor for you and your loved ones! Turnaround time is 3-5 business days. Shipping time varies. Any questions, feel free to send us a message.
---
December 1 2020: We would like to take this opportunity to thank everyone for their support, especially during such unprecedented times. You mean everything to our community.
---
October 15 2020: We donated another 40 handmade masks to the local women's shelter as part of our mission to partner with domestic violence nonprofits. These masks included an inspirational hidden message, "you are more powerful than you know".
---
August 18 2020 UPDATE: NEW FALL MASK DESIGNS ARE AVAILABLE ♡ Everything is MADE TO ORDER. Turnaround time is 3-5 business days (M-F). All orders THEN ship via First Class Mail (delivery in 3-5 business days after order is placed). For faster delivery, upgrade to USPS Priority Mail (estimated delivery in 1-3 business days). Large orders of 8 or more items may take 2+ additional days to fulfill. All processing and shipping times given are estimates and are not guaranteed.
---
July 13 2020 UPDATE: Everything is MADE TO ORDER. Turnaround time is 4-5 business days (M-F). All orders THEN ship via First Class Mail (delivery in 3-5 business days after order is placed). For faster delivery, upgrade to USPS Priority Mail (estimated delivery in 1-3 business days). Large orders of 8 or more items may take 2+ additional days to fulfill. All processing and shipping times given are estimates and are not guaranteed.
---
April 30, 2020 UPDATE: We donated 50 masks to a local women's shelter as part of our partnership with domestic violence nonprofits: shopsandrasmith.com/blogs/news/survivors-are-not-alone-in-covid
---
March 30, 2020 COVID-19 UPDATE: We are still open, and taking proactive steps to ensure safety during these unprecedented times. Normal turnaround still stands; any delays will be communicated to you promptly. Stay safe, everyone.
---
ABOUT US: From our products to our mission, we focus on the meaningful. Every bag, pouch, pillow, and bin is designed and handmade in the heart of Queens NY. We are partnered with domestic violence nonprofits to bring awareness to and end the stigmas surrounding abuse.

FOLLOW US on Instagram: @shopsandrasmith

Wholesale Inquiries: email wholesale @shopsandrasmith.com

Items

Request Custom Order
Contact shop owner
7430 Sales
4609 Admirers
 

All Items

Team Sandra Smith

Contact shop owner

Team Sandra Smith

Reviews

Average item review
5 out of 5 stars
(1440)
See reviews that mention:
quality 228 shipping 178 customer service 112

About ShopSandraSmith

Sales 7,430
On Etsy since 2011
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Meaningful Gifts Made to Last™ | Queens NY

ABOUT US
At Sandra Smith™, we focus on the meaningful. From heartfelt messages lining the colorful insides of our gifted custom bags to our motivational pillows sitting pretty atop a youth counselor’s sofa, we thrive on making things that give people the feels. And we take our job personally: all our products are handmade from start to finish in Queens, New York, by creative designer, Sandra, and our growing team of local women. We source materials from USA manufacturers and suppliers who are just as keen on creating goods that are made to last.

SANDRA'S STORY
Sandra’s lifelong passion for creating art paired with her entrepreneurial spirit paved the way for transforming her self-taught hobby into a thriving business of making meaningful products. Inadvertently, the success of her endeavor also empowered her to break the silence on her long-term struggle with intimate partner violence and redefine her future. Now a survivor and advocate for domestic violence awareness, Sandra invests her resilience, creativity, and the power of uplifting words into designing purposeful products that are treasured by loved ones and their recipients.

MAKING EVERY BAG COUNT We are officially partnered with the National Coalition Against Domestic Violence {NCADV}. 2 Percent of every sale will be donated toward creating a culture of zero tolerance for domestic violence.

Shop members

  • Sandra Smith

    Owner, Designer, Creator

    Sandra is a self-taught seamstress, designer, and businesswoman. She absolutely loves to create pretty things. When she's not poring over her work, Sandra is a devoted mom to three daughters, and is passionate about domestic violence awareness.

  • Natalie

    Bag Prep, Assistant

    Natalie's culinary expertise comes in handy when cutting and prepping bags for stitching. She also helps with packaging and organization. A super-involved mom of two active kids, Nat has mastered the art of productivity.

  • Monica

    Seamstress

    Monica is a sweet, creative spirit with steady hands, and expertly sews each bag with ease. She is also a mom to two wonderful daughters.

Shop policies

Last updated on January 2, 2020

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
If you are unhappy with any part of your purchase, please contact us on Etsy or at hello [!at] shopsandrasmith.com. We are happy to assist you.

All custom and personalized orders are final unless your order somehow managed to reach you in damaged or defective form. If this is the case, please contact us. We would be happy to send you an exchange.
Payment
We accept Paypal, Visa, Mastercard, American Express, and Discover. For payments that are processed through Paypal, you do not need to have a Paypal account to pay. Payment is processed through an SSL secured server.
Shipping
Every item is measured, cut, and sewn one at a time. We follow a queue and create products according to when the order was placed.

For all orders, please allow 3-5 business days (M-F) for production (5-8 business days for larger orders of 8+ Bags).

Your order is automatically added to the creation queue as soon as it comes in. Please make sure your customizing selections, size and shipping address are correct before you purchase. Any errors or missing information will result in a delay of your order processing.

Once your order has shipped, you will receive a confirmation email with your tracking number. Unless Express Shipping is purchased, transit times set by USPS are NOT GUARANTEED. Because we have no control of what happens to your package, we will do our best to contact USPS to help locate your order, but we are unable to refund your order if your package arrives late or is undelivered. We encourage you to reach out to USPS directly to file a claim.

For international orders, tracking information will be forwarded where applicable. SHIPPING TIME RANGES FROM 2-5 BUSINESS DAYS FOR U.S. ORDERS AND ONE TO THREE WEEKS FOR INTERNATIONAL ORDERS.

If you are in a hurry to receive your order, a rush is available for an additional fee. Please contact me as early as possible to arrange a creation upgrade.

Regarding customs/pickup fees: When you order merchandise from another country, you are required to pay customs to bring that item into the country. It is your country’s sales tax. We are not permitted to declare your item as a gift because it is illegal and a federal offense in the United States.
Additional policies and FAQs
Wholesale Inquiries, please email hello [!at] shopsandrasmith.com

More information

Last updated on May 19, 2018
Frequently asked questions
How Long Will It Take To Receive My Order?

All items are made to order, just for you. Our current creation time is 5-7 business days and all packages are shipped with USPS. Delivery takes 2-5 business days in the US. Select Priority Mail to reduce shipping speed to 1-3 business days. International orders take 6-21 business days.

Do You Accept Custom Orders?

Absolutely! Custom orders are the heart of what we do. If you want something not shown in our shop, feel free to send us a message.

I Need This Fast! Can You Expedite My Order?

Yes! If you're ordering on a deadline please send us a message BEFORE you place an order with your Need By date.

Can I make changes to my custom order after I submit it?

We may begin creating your order from a few hours to a few days after receiving it. Please email us immediately with change requests. A fee may apply if order creation has begun.