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About WaypointPaperCo
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Maja
Owner, Designer
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Digital downloads
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Cancellations: not accepted
Please contact the seller if you have any problems with your order.
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Frequently asked questions
⬇️ How do I download the file ⬇️
✉️ Downloading your files through email:
Once you’ve purchased your printable, Etsy will email you a receipt and download link. Click on the link to instantly download your files.
🌐 Downloading your files through the Etsy website:
(Note - files can only be downloaded on a desktop computer or laptop, not through the Etsy app.)
1. Click on your Profile Picture and go to the Purchases section of your Etsy account. Here, you’ll see an overview of all your orders (and download links).
2. Find your order and click 'Download Files'. This will take you to the Downloads page, where you’ll see all the files attached to the order.
3. Download your files and save them to your computer.
4. Unzip if needed.
🖼️ Can I buy a printed version instead of digital? 🖼️
No, at this time we only sell digital files.
📃 What paper size and settings should I use? 📃
All files are designed for A4 size in portrait orientation.
For best results:
- Set your printer to 100% scale (or “Actual Size”)
- Use high-quality print settings
- Print on standard paper (80–120gsm) or thicker paper (160–250gsm) for a more premium feel
🖨️ Can I print at home or at a professional printer? 🖨️
Both options work well.
Home printing: Convenient and cost-effective. Use high-quality settings and good paper for better results.
Professional printing: Ideal if you want sharper colors and a more polished finish.
Tip: If colors look off, check your printer settings or try a different paper type (matte vs. glossy).
📁 I can’t open my file. What should I do? 📁
If you can't open your file, try the following:
→ Make sure you’re using a PDF reader like Adobe Acrobat Reader
→ Update your PDF software to the latest version
→ Try opening the file on a different device (desktop instead of phone)
→ Re-download the file in case the download was interrupted
If you’re still having trouble, contact me and I’ll help you resolve it as quickly as possible.
❗The file printed incorrectly. What now? ❗
Most issues are caused by printer settings.
Check the following:
- Set scaling to 100% or “Actual Size” (not “Fit to Page”)
- Confirm the paper size is set to A4
- Make sure orientation is portrait
- Check margins and ensure nothing is being cropped
If the issue persists, try printing a test page or using a different printer.
📩 Do you offer refunds? 📩
Due to the digital nature of these products, refunds are not typically offered.
However, if you experience a technical issue or there’s a problem with your file, please reach out.
✏️ Can I request customizations?
I’m happy to offer small customizations where possible 😊
Since each design is a little different, requests are reviewed on a case-by-case basis. If you have something specific in mind, such as a small text change or adjustment, feel free to send me a message with the details. I’ll take a look and let you know what’s possible.