Xena wants you to be happy with your art! Please converse with us within 3 days of receipt so we can try to solve the problem. If we can't, you may ship the goods back to us and we'll refund your money. You MUST ship them via a trackable method and retain proof of shipping, as well as insure the goods as we are not responsible for loss or damage in transit back to us.

We will exchange your item or refund your original purchase price minus shipping and handling charges as those are not refundable.

Our jewelry is guaranteed for thirty days against breakage and defects. We will repair the jewelry if you ship it back to us. Jewelry should NEVER be exposed to water or chemicals. We cannot replace or refund on jewelry that has been exposed to moisture or chemicals.

We accept major credit cards and Paypal.

Our shipping and handling fees include insurance and postage via USPS. Please understand how expensive USPS shipping has gotten! If our shipping and handling costs seem high, please know that we also have to pay a % of our sales to Etsy for selling an item, and then another percentage for using their credit card processing. And, there's also the cost of packaging your art for shipping.

Large Paintings: We can do larger paintings than those shown in the shop; however, they will be shipped to you on rolled canvas that is unframed. You will need to take the canvas to an art supply store to have the canvas stretched on to a frame. This is much cheaper than shipping a framed large painting (when we recently tried to ship a 24"x36" painting, UPS Store wanted $250 to pack and ship it!)

Overseas: it is incredibly expensive to ship packages overseas which is why we do not offer that service in our shop on anything other than small jewelry items. If you are in a foreign country and need some Xena's Revenge, please send us a message to discuss and we'll do our best to work with you and get you a quote on shipping and handling.

Speaking of international shipping charges for jewelry items--we apologize for the high cost! The United States Postal Service now requires even the tiniest shipments of jewelry to be sent as "packages," rather than "flats," and that has quadrupled our international shipping and handling charge. We aren't happy about it, but the cost to ship international packages is high!

We want you to be delighted with your purchases! If you can't give us a top rating on Etsy after your purchase, please let us know what we can do to earn one!