Many of our items are entirely handmade and typically take 1- 2 weeks to manufacture. The estimated delivery time is shown on each listing,
UK standard delivery time from dispatch is usually within 1-2 working days.
RM Special Delivery is offered as an upgrade for UK orders and is a tracked next working day delivery service

International deliveries normally take around 10 working days but sometimes longer due to local customs / importation procedures. Please note that from January 2018, all overseas deliveries will be sent using a tracked service. Any customs and duty fees incurred due to international shipping are the responsibility of the buyer.

It is the buyers responsibility to ensure the delivery address provided is correct. We cannot accept any liability for delayed, lost or undelivered items due to incorrect or incomplete information. Please also note we will only dispatch to the buyers registered Etsy account address.

Your order will require a signature on delivery. If you are not available, then your order will be held by your local sorting office and a delivery card will give instructions on how to collect or re-arrange delivery. Please note that there is a limited time-frame for doing this and any uncollected orders may be returned. All original postal and any additional postal / importation fees charged to us as a result of this happening, will be deducted from any refund due. We reserve the right to charge a re-stocking fee up to 50% of the original product value if an order is returned through non-delivery, damaged, incomplete or is received more than 35 working days after the original dispatch date.

If you have not received your delivery within 21 working days of receiving a dispatch notification, please let us know immediately. We are unable to process or investigate any claim of non-delivery, 30 working days after dispatch.

Caring for your jewellery

Our jewellery is made to a high standard, using only quality materials. Following these few tips will help to keep it looking great and lasting a lifetime.
Skin and hair products can cause jewellery to tarnish or discolour and therefore you should always allow them to dry before putting your jewellery on.
Jewellery should always be removed before exercising, bathing or sleeping to avoid accidental damage.
Chains & necklaces can become entangled in clothing or hair. If this does occur be gentle and if possible seek some help to avoid possible permanent damage.
Keep silver jewellery in an airtight container to prevent it from tarnishing.
Store chains and necklaces flat or hanging, with the clasp closed to avoid kinking or entanglement

Packaging

We keep our packaging to a minimum to avoid unnecessary waste and keep postal costs low. All items are however dispatched in Coast Jewellery gift box.

Gift Option

Selecting the Etsy 'Marked as Gift' option removes pricing information from the order confirmation and allows you to include a gift message. It does not include a gift wrapping service.

Hallmarking

Articles below a certain weight are exempt from UK hallmarking. The exemption
weight is based on the weight of the precious metal in the article, excluding stones etc. For silver this weight is 7.78g and therefore only items above this weight sold in the UK will carry our hallmark / silver stamp.
For further information please refer to the hallmarking act (1973) which is available at https://theassayoffice.co.uk/uploads/pdfs/act-legislation.pdf

Copyright

All images © 2015 - 2022 Coast Jewellery. All rights reserved.
1) Ownership of copyright
The copyright in this website and the material on this website (including without limitation the text, artwork, photographs, images, graphic designs and logos) is owned by us and our licensors.