You made a sale on Etsy, now what? This post will help you fulfill that first order smoothly, setting you up for a successful future!
Shipping Policies
Let’s take a step back. To keep customers from too much pacing and frustration, it’s important to manage their expectations. Your Shipping Polices, a subsection of your Shop Policies, let shoppers know when and how you ship the items in your shop. Writing clear, coherent policies that detail your shipping process can increase the confidence of a potential buyer. Let them know they can be on the lookout for an email when the item ships and whether or not it will include tracking information.
Payment
So you’ve made your first sale. When you sell an item, you are sent a sales notification email containing all the pertinent information for the sale (item, buyer, payment method, etc.). This notification is sent to the email address on file in Your Account > Settings. The transaction information will also show up in Your Shop > Sold Orders.
The first step is to make sure you have received payment. If your buyer has paid via PayPal, check your PayPal account. If you don’t see a payment, you may not have set up your PayPal account correctly. Here’s how to fix that.
Package It Up
As an Etsy buyer, I always look forward to receiving the mail. Creative packaging, handwritten thank you notes, and exceptional goods are just a few of the many reasons we wait in front of our mailboxes.
Tip: In your thank you note, request feedback from your buyer. Here’s one way to word this: “If you have any questions about this item feel free to email me. I would also be honored if you took a minute to give me feedback on Etsy!”
Communication Is Key
Don’t keep buyers guessing. By using the Shipping Notifications tool, you can keep an open line of communication with your customers. Let them know when you ship their package and provide tracking information if available. Notifying buyers of ship times will help set their expectations and reduce the amount of post-purchase convos.
Add a Note
Enter Shipping Notifications, a new tool you can use to notify buyers that a purchase is on its way.
Now, when you mark an order as shipped, you’ll see a button to add a Shipping Notification. The Shipping Notification, which includes a note to your buyer and tracking information, is an email that alerts your buyer that the item has shipped. If you add a USPS, FedEx, UPS, or DHL tracking number, we will also include a link to track the package at the the shipping provider’s website.
As part of the Shipping Notification launch, you can now add a note to your buyer. This little note provides some big opportunities. Consider the following:
- Reward repeat purchases. Create and offer a coupon code to encourage buyers to come back for future purchases.
- Ask for feedback. If you’d like to hear about the experience your buyer had, ask them to leave feedback when they receive the item.
- Say thanks. One special aspect of buying on Etsy is the personal connection you have with each and every purchase. A simple thank you goes a long way, so don’t be afraid to say it.
- Stay in touch. Advocate that your buyers stay in touch by following your shop activities through your newsletter, blog, Twitter or Facebook page.
- Contact information. Let your buyer know how they should contact you if they have a question.
Finally, leave feedback for your buyer in Your Account > Feedback > Items Awaiting Feedback. Every single communication should build on the relationship that started when you made the sale. So I suggest letting your personality shine through when you leave feedback for your buyers.
Also, don’t forget to check out our Seller Offers page for shipping-related savings.
150 comments
Sign in to add your own2TrickPony says:
this will be wonderful for international packages, where I can't use the pay pal shipping. what a great idea. thanks!
214 days ago
KnottyanNice says:
Awesome new feature! Can't wait to put it to use!
214 days ago
Furiousdreams says:
Very cool - I always email folks ahead but this is so handy. Thanks for another great tool, Etsy!
214 days ago
bodegaofplenty says:
Yay! I have lovingly sent my own notifications previously, but this tool will streamline the process! I so look forward to using it. Thanks Etsy!
214 days ago
dollydollyfashions says:
What a great addition! As a seller I always send emails letting my buyers know I have shipped their item(s). And, what 2TrickPony says :)
214 days ago
goulash says:
Hoorah! I wouldn't have thought to ask for this feature, but I love it!
214 days ago
twosillyboys says:
Thank you so much, great advice for someone like me thats new to etsy!!!
214 days ago
alibli says:
Thanks, I have been waiting for this feature!
214 days ago
weezieduzzit says:
Now, if we only had a shipping calculator we'd be in great shape!
214 days ago
ChirpAndBloom says:
Excellent! I've been doing this by hand all along, but this looks more professional!
214 days ago
andiespecialtysweets says:
Wonderful!!
214 days ago
inkadinkadoodle says:
Thank you, thank you, thank you! This is the one thing I have been waiting for forever - yeah!
213 days ago
eyeshoot says:
Great! I've always been irritated by having to do that via PayPal.
213 days ago
TheGirlsVintage says:
Great. We will definitely be using this.
213 days ago
BellaLili says:
What a fantastic idea. I can't wait to see this change so I can use it. I send each buyer a "Convo" now, love more efficient ways to do business. Very excited!
213 days ago
toriska says:
This has some great potential. I can really only see myself using it for international packages though, because Paypal sends a notice when I print off the postage and I don't want to send them tons of stuff.
213 days ago
KittyCatsCupboard says:
This is a fantastic tool - Thank you Etsy :)
213 days ago
beachseacrafts says:
this is wonderful! I always convo them as well...time saving tool. Thanks etsy!
213 days ago
VintageOpticalFrames says:
This is great
213 days ago
shanineal says:
Thank you!
213 days ago
englishrosevintage says:
What a useful tool. I always convo a customer when I've shipped anyway but this will make it easier and quicker - always handy! Thanks too for the tips. :-)
213 days ago
halpal28 says:
Currently I do this via paypal--does anyone know how to make it so that paypal doesn't send a notification to the buyer? I'd like to be able to still mark items shipped in paypal, but don't want shoppers to receive multiple shipping messages and be confused.
213 days ago
QuietStorytellers says:
Thank you both for this useful tool and the clear explanation. :o)
213 days ago
cocorosecouture says:
yay will this work for canadian sellers as well using canada post?
213 days ago
ThirdShift says:
This sounds like it will be a great tool and I look forward to using it. I haven't seen the tool yet - when will it be available? Now we need a shipping calculator - where we enter the weight of the item, the various shipping methods available, and the customer can see the actual shipping charges! That would be grand!
213 days ago
theresahutnick says:
This seems like a fantastic tool! I can't wait to try it out! Thank you! :)
213 days ago
mrsjade says:
like it!
213 days ago
TCaponePhoto says:
Wonderful! I have a few orders going out today and can't wait to use it. Great tips as well! Thank you!
213 days ago
NottyPooch says:
This is superb! Thank you so much for the feature! :D
213 days ago
ThirdShift says:
I've processed several orders this morning - but do not see this Shipping Notification button anywhere. Can someone please tell me where it is? Thanks!
213 days ago
bhangtiez says:
O wow! I am super excited about this. I will definitely be using this to keep my buyers informed about when their package has been shipped. It looks very professional.........thank you ETSY!
213 days ago
BatesMercantileCo says:
I think that's a great addition!
213 days ago
castleinkpens says:
sweetness!!!!
213 days ago
CosmicFirefly says:
buyer shipping notification emails is a very good thing !
213 days ago
paperjunkies says:
this is genius!
213 days ago
ArtTales says:
@halpal28 you can "edit" the e-mail address when printing a label via paypal.. basically you can just delete it and it wont send them a notification.
213 days ago
jolinne says:
Wonderful new feature !! Thank you for adding it!
213 days ago
GwenDelicious says:
Love, love love this!! Thank you!!
213 days ago
CassiasGarden says:
THAT is VERY cool! Thank you SO much!
213 days ago
CowgirlThangs says:
What a great tool! Especially helpful for us new Etsy sellers. Thanks
213 days ago
JetJewels says:
Great! It will save me so much time. When will this be available?
213 days ago
StudioZen says:
Now THIS is a great new feature!
213 days ago
LunaChaos says:
This is a GREAT idea. We like to let our customers know when their item has shipped (and if we remember, the approximate timeline to receive it) and I think this is an even better and faster way to do it. I especially love the tracking option. Just GREAT! Thank you!
213 days ago
OsoVictoria says:
Thanks!
213 days ago
ManateesToyBox says:
Excellent! I was hoping for a feature like this. :)
213 days ago
Purrr says:
Yesssss! Thank you so much - you guys are brilliant! This will make things so much easier and swifter. WOOOT!! x
213 days ago
beadinbythesea says:
Oh, I cannot wait to use this! Thank you so much!
213 days ago
FiscallyChic says:
Great addition! Thanks!
213 days ago
KnotChaCha says:
Fantastic! I have been doing all my shipping notifications by email and it will be so much easier to to do using your new feature! Thanks!
213 days ago
SAStudio says:
nice tool. Glad to see some of the new things rolling out that are really helpful to me. :-)
213 days ago
Ayca says:
FINALLY! GREAT NEWS! Thank you!
213 days ago
WhisperingOak says:
This is great! wonderful news
213 days ago
MontageDecor says:
I agree with weeziedoesit.!!!
213 days ago
SouthernBelleOOAK says:
What a useful tool. I always convo a customer when I've shipped giving them a discount coupon code and my guarantee information. This will make it easier and quicker Has this rolled out yet? You stated, "Now, when you mark an order as shipped, you’ll see a button to add a Shipping Notification.", but I am not seeing it when I mark the item shipped.
213 days ago
PeanutsCreations says:
That is awesome!!! I have been waiting for this as it is one less step we have to worry about :)
213 days ago
royroadfishcompany says:
I haven't used it yet, but it looks like a great new tool..... As I look at the example shown I don't see a area to add a special note to the buyer..... Has anyone used this yet ???
213 days ago
jFrancesDesign says:
As a buyer and seller, I'm really excited for this new tool. Than you for adding it!
213 days ago
Ayca says:
Please add "Expedited shipping" and "Standart shipping" cost options during item listing. Really need it
213 days ago
anakim says:
Great feature! thanks!
213 days ago
mehndiart09 says:
This is awesome! This is the feature I've been waiting for!!!
213 days ago
Untwistedsister says:
I love this new feature and I'm sure the buyers and sellers alike will find it very useful. I'd love to see options for purchasers on checkout for shipping upgrades too.
213 days ago
kimonomomo says:
As a buyer who does NOT want covos from sellers telling me my order shipped (I already get enough email), this looks like an acceptable solution. Well done!
213 days ago
purposedesign says:
Just in time for the holidays! {thanks}
213 days ago
somsstudiosupplies says:
These are some great updates! Thank you.
213 days ago
JenSanCandles says:
This is fabulous news!
213 days ago
Iammie says:
Love this look!
213 days ago
jjd85262 says:
Etsy shipping thing sucks. Letting someone know the package is on the way is a given courtesy. I don't need Etsy button for that. Besides when you select the shipping feature from Paypal it does it automatically for you. What is really needed is to give the client the choice to select their shipping preference, similar to eBay. Perhaps, then Etsy can gloat on their functions???
213 days ago
PolClary says:
Great idea. I've been doing this via the private etsy comments. One question, though: I thought it was really bad form (and to some even spam) to ask for feedback?
213 days ago
SilverLotusDesigns says:
This is wonderful! and I believe that any of you using stamps.com to ship there will also soon be an application that will link your etsy shop and stamps.com together to be able to interface all this information all in a couple clicks! Fantastic! Thanks Etsy!
213 days ago
DaisyandFlorrie says:
This sounds great - I always notify my customers with shipping info. Looking forward to using it!
213 days ago
bovinebubbles says:
awesome! A great tool that will come in handy!
213 days ago
JennasRedRhino says:
Wow! This feature has a lot of potential and looks like a wonderful tool. I hope that I sell something soon so I can give it a try!
213 days ago
Feille says:
Nice, thank you!
213 days ago
baconsquarefarm says:
Oh my goodness this is awesome......!! Thank you Etsy...!!
213 days ago
BeadsAndHoney says:
So awesome! Thank you, thank you! :)
213 days ago
SimplyInvitingCards says:
Thank you!
213 days ago
DivineSparkle says:
Yes! I have been wanting this. I'm glad we can add a personal note too.
213 days ago
tiamagic says:
you should just hook up with paypal. like ebay. my paypal sends a confirmation email already. this is too much extra work for sellers.
213 days ago
AntieEms says:
Personally, I like being able to contact my customers. I want to know if they got the item in a timely manner and if they are satisifed with it. Because if not, then I am doing something wrong.
213 days ago
JLynnCreations says:
This is wonderful!!!!!!!!!!!! THANK YOU ETSY :) You made my day today :) :)
213 days ago
ovgilliesdesigns says:
Great development! More please :) - would be nice to have different shipping options for the same country/region. Thanks
213 days ago
alenasoriginals says:
I am so glad this tool was added! Thanks!!
213 days ago
MoonAndHare says:
This is great -- very useful!
213 days ago
TheCatFarm says:
What a great feature! Thank you Etsy!
213 days ago
Yoola says:
Great! I have been doing this anyway, so hopefully now it will be even easier:) thanks etsy!
213 days ago
elephantine says:
wonderful time-saving feature -- thanks, etsy!
213 days ago
muka says:
Hi all! Don't forget to consider shipping "everywhere" so you can reach buyers from around the globe! Several of our shipping partners help ease the complications of international shipping.
213 days ago
mazedasastoat says:
This is a good idea in theory, but you can't add a long enough note to the official notification so I'll have to continue doing them individually. Like so many of Etsy's new bright ideas, badly thought through & geared towards the mass seller.
213 days ago
humblebea says:
This is exciting! Thank you for making things a little easier! (-:
213 days ago
fabriquefantastique says:
will this work for non USA sellers......I ship Canada Post, tracking is generally not available for packages under 1k to USA, except for an exorbitant fee.
213 days ago
annyschoo says:
This is great news.. as a shop owner, I have been sending convos to customers each time I send something out so they know when to expect their package. This will be very handy indeed. I will be sure using it.
213 days ago
ArleenDesign says:
Perfect! I mostly use this:)
213 days ago
JewelrybyDorothy says:
This is a very handy tool! Love it! Thank you!
213 days ago
whack says:
Great feature but I just tried to use it but it didn't work. Hit send and nothing happened. I'm sure you'll work out the kinks soon.
213 days ago
UneekDollDesigns says:
Great idea, and a much more polished way to let the customer know the item is on it's way- thank you! :)
213 days ago
cubits says:
fantastic! and way easier than how I've been doing it :)
213 days ago
PetDesign says:
Loooove it, about time. I've been typing personal messages for everyone. This is still personal, but much easier:) Thanks!
213 days ago
shellsherree says:
Wonderful ~ I love that we can add personalised messages, too. Thanks so much, Etsy!
213 days ago
BaubleBinBeads says:
Each day life gets easier at Etsy as more and more really helpful tools are introduced. I've only been here 2 months today... listed my 1000th item today... and have 123 sales as of today. Hardly a day passes when something new is added to make working in our shops easier. I love all the changes... all the new tools... life is just a bowl of cherries... at Etsy :>) Thank you... Thank you...
213 days ago
BaubleBinBeads says:
Oh dear... my message that I already send to my customers is too long for the space limitation in our new shipping notification tool. So guess I'll revert to how I was letting them know items shipped... telling them a gift is enclosed... how long the package will take to get there because of Customs processing... and hoping they will drop in again... and thanking them for their order. With more writing space it would have been really beneficial...
213 days ago
poisonpear says:
This sounds like it will be a great feature! and maybe save some time as well?
213 days ago
doodlebirdie says:
This is a WONDERFUL new feature, thank you!
213 days ago
birdie1 says:
Yes, perfect for international shipments. Thank you!
213 days ago
SigalFJewelry says:
EXCELLENT!!!
213 days ago
valeriesgallery says:
I think this is great! I would always send a convo in the past, but not sure how many of the customers that are new to etsy actually saw them. This new feature is wonderful. Thank you!
213 days ago
metalicious says:
This is fantastic! I always message my buyers to let them know their jewelry is on it's way, this makes it so much easier! Thank you, Etsy!
212 days ago
TexasBeadz says:
Fantastic!
212 days ago
SilverSmack says:
This is great great! A lot of people seem to ignore the Paypal message.
212 days ago
CarriesCustomDesigns says:
LOVE this! Just used it for the first time...very easy to manage. Thanks so much for offering another way for sellers to stay in touch with their customers. I strive to offer outstanding customer service during the whole transaction and this is a great way to leave my customers with a positive impression of my shop. THANK YOU ETSY!
212 days ago
ThirdShift says:
TOO LIMITING!!! Just tried to use this new feature, and while I think it could be very beneficial, the limited character count for the note is WAY TO SHORT!!! Therefore, I will have to continue sending my shipping confirmation messages and tracking information through the Contact link as usual, and won't be using this new feature until the character count is increased. It's too bad really - it would be such a simple fix and improvement.
212 days ago
pigeonpaperie says:
Loving this!!
212 days ago
ccdoodle says:
i love this new feature and will try it in a few days when I ship my package out. i always send my buyers a convo to let them know i received their order and payment and the date i'll be shipping out. now, i can attach a delivery confirmation # as well on the actual date i ship their package out:)
212 days ago
xoDigitalArt says:
This new feature is great but I think it would be better if later on we could access this sent notification from our onversations. Please see if you can add this. Thanks!
212 days ago
HappyBonesArt says:
This is awesome!
211 days ago
Plushable says:
The new idea is great but there are some problems with the new feature: 1. When I enter the tracking number for registered airmail that I sent from Israel to other countries, no matter if I sent it to USA or to Austria, the shipping method is always USPS which is not rellevant in many other cases. 2. There are many postage services to choose from, but Israeli Post Office is not one of them. There is a big Israeli community here on Etsy that has to deal with these problems... I'm sure it will be highly appreciated if these problems could be fixed. Thank you.
211 days ago
pienchips says:
I very rarely send or receive anything with a tracking number. I haven't had any problems... yet. A shipping calculator would be more use to me. That would save me a ton of time and headaches.
211 days ago
Daisyblu says:
I always have sent a ship notification email to my customers and I know they really apprciate it. I love this new tool - it makes that process so much faster. I also like the fact that we can leave a message with it as well. Great job. thanks for such a great tool.
210 days ago
4Gdesigns says:
please add a shipping calculator, paypal already sends email notifications of shipments on the way. but those who take checks and cash I am sure appreciate this feature, however without paypal couldn't even ship a package. even for my check paying customers I print it on line and they get a notification from USPS.com by putting in that one feature there for them as well. I don't waste my time going to the post office since I can't. my rural carrier picks everything up right out here, thank goodness for my post office. and so I must print on line and therefore my international shipping rates cannot reflect shipping that you get at the post office since its a 25 mile trip and not worth the extra fuel unless its a goodly chunk of change and it happens to be the day we go to town for the month. I include free shipping in my prices, but would much rather have a shipping calculator. what happens to the crawler "you might like" it disappeared on us and the newly listed is different and hard to manipulate also consider including the shipping calculator allows me to be doing other things and I can signify an item that would be free with purchase of one other item, if you can manage putting that into the works with your new billion dollar status it would help us all. I love to give things away for free with purchase of another item, but without shipping calculator and this option figured in, it takes a lot of time to refigure invoices and send them, etc. one more thing, don't hoodwink us.
210 days ago
chixycoco says:
Just used this new feature today and I LOVE it! Small changes make a big difference. Thank you!
210 days ago
thecraftpantry says:
L.O.V.E.! Thank you!
210 days ago
minerallove says:
Fabulous addition! Thank you! ♥
210 days ago
vintageandmore says:
A little shy about communication,but I just have to say, you guys are getting better and better.Thank you for putting in so much effort to make Etsy an easy and pleasant place to sell and shop.
210 days ago
LittleRetreats says:
Love the concept, but love to see more room for text, 250 characters is just too too few. No confirmation, cc, or proof the message has been sent? When a customer asks when the item has shipped, even after receiving the notification (because they do), where is the proof (time, date stamp, copy) of the sent notification. Am I missing it? Or will I have to stick with the tried and true old Etsy convo email to have record it was sent?
209 days ago
foxpots says:
I guess it depends on how you ship as to whether this is a value add, or just redundant. I ship using UPS or USPS Priority Mail via Paypal, and those shipping options both include the ability to send an email shipping notice to the buyer. And, the tracking info is automatically included. 'nuf said.
208 days ago
nonesuchgarden says:
I just noticed this! LOVE IT!
208 days ago
sdaleart says:
Already used it and I love it, the more ways to communicate with your customers the better. Yay,,,,two thumbs up for Etsy.
208 days ago
TacynotTracy says:
A lot of great new things happening with Etsy lately. Much appreciated!
208 days ago
toolisjewelry says:
I love this tool it's a great idea, but I have to say that i think it won't be very useful because of the character limit. I always send convos + e-mail after shipping an order and I as much as I tried to shorten the message I just can't put it in 250 characters. You gave us some great tips about what we should include in that message but I'm sure that no one will be able to include everything you said in 250 characters. Please cancel the characters limit and make this tool far more useful. For now I will have to send convos + e-mail the old fashion way I'm afraid.
207 days ago
LynnesThisandThat says:
Upon receiving a purchase, I contact buyer to thank them, and in the same convo, inform them when I will be shipping. Great tool though! I'm sure it will be useful to those that have items not available for immediate shipping. Kudos to Etsy for this one! :)
207 days ago
SilverSoleil says:
This can be a great tool although, I also wish the character limit was longer. AND... I am not sure if the email was sent or not. After I clicked send, the message remained on the screen and it did not say "email sent." Clicked it twice for two seperated orders. I think I will send a convo also and apologize in case they have received multiple notifications. Etsy, is there a way to know if the email was sent????
207 days ago
GlitterOrnaments says:
Fantastic!!! :) This is great!
207 days ago
VintageStarrBeads says:
I have always emailed the customer when I shipped. So, How does it look if i just check off the"shipped and write nothing else? is there a blank?-R
207 days ago
VintagePinch says:
Great tool! I have been contacting my customers via email and messages notifying them of their shipping and thanking them for their purchase.... can't wait to try this tool out.
206 days ago
DelaneyJewelry says:
I can't find the button. :(
206 days ago
wilmajeandesigns says:
What a wonderful tool! I have sent my own by email when someone bought from my blog. Now that I am selling on etsy, I can't wait to use this when I get my first order.
206 days ago
kathydee says:
What a time saver, thank you Etsy.
205 days ago
rozzie says:
Ditto on "its a great feature" but the character limit is just NOT ENOUGH! I can barely say thank you, it's shipping today and when to expect the item in only 250 characters. Need to double the space at least! It looks unprofessional to shorten my typed words in order to fit more content too.
193 days ago
uniquefabricgifts says:
We have to be careful about this because if you use Paypal they send a notification, if you also print from home using Usps, Stamps.com, or any other shipping service, they also send a notification, if we send another notification from Etsy that could be more of an annoyance to the buyer that it is good. I can see the use though if you do not use any of these and need a way to notify them. Please add other options for shipping like, "Priority mail" and "Next day shipping" to the item listing.
193 days ago
panduhmonium says:
Like uniquefabricgifts said, for me there really isn't any use for this feature besides being redundant. Paypal already sends out all my shipping notifications and I manually add the International ones later. I like this feature in case there are customers that don't really know there way around Paypal.
193 days ago
VintageHaven says:
I'd like to see a spot to fill in when (exact date) a package shipped. Right now it fills in only the date when you are updating this section. If it is after midnight or you forget to update this feature the buyer is getting inaccurate information.
193 days ago
lauraslastditch says:
I love the shipping notification note, but I have a couple of suggestions: It is far too short, I think. I would like to show my Facebook page, a coupon code for a repeat order, and my blog, but I just can't fit everything and still say "thank you!" Allowing more characters would be very helpful. Also, bulk shipping notifications would be very helpful. On days where I ship many items, it's a little tedious to do it as it's currently set up.
193 days ago
MrsCraftyRVing says:
The whole being able to add a shipping confirmation is more help to me then I'd ever imagine - I love it - never thought to add a coupon code in the note for them as return customers - I am so getting a new code ready now for them.... Love this but Lauraslastditch is correct we had this happen the other day and it took a long time to get it all caught up..... The lady before me who comment!!
193 days ago
starking says:
I agree with VintageHaven, we need to be able to enter the exact date when item was shipped, rather than defaulting to the date which we update it. My problem with the shipping notification as opposed to a convo is once the notification is sent we have no record of it. If I have written a personalised note to buyers I would like to keep track of this. I would like to see a button once shipping notification has been sent, to view the email which was sent. Then I would start using it for every order - I have used it on a couple orders but this put me off immediately.
192 days ago
GarrettandGrace says:
I like it! BUT...may we please have a few more characters? By the time I say the item has shipped and a sincere thank you, I do not have the space to request feedback or give Facebook/Twitter information. Just a little more space, pretty please?
192 days ago
SewMyGoodnessShop says:
I love the new shipping notifications tool--being able to add the tracking number is a wonderful bonus. Thanks!
191 days ago
COZYHORSE says:
I love the new shipping notification feature! I feel it offers a way to connect with your customers one more time before their item leaves your shop.
186 days ago
ConvolutedNotions says:
GREAT info here. I especially like the suggestion of using your Shipping Notification to let customers know how to stay in touch with you. I always include info about myFfacebook Page in the note I enclose in my customers' packages but it makes such good sense to include this in their emailed Shipping Notification as well! Much easier for a customer to just click on my facebook page when they're already sitting at their computer than to take my handwritten note from their package and GO to their computer to type in my Facebook page address. GENIUS! Thanks!
184 days ago
mylittlelightsdotcom says:
Totally agree! I used to e-mail the buyer directly but now it gets easier! And I am with @ConvolutedNotions about adding facebook page. Maybe if you have a twitter account it is not such a bad idea to put it on there too!
172 days ago
JewelryHoldersForYou says:
Has Etsy done away with Shipping Notification launch ? I'm really confused, can't find it anywhere in our shop, it's like it disappeared. Is this possible? OR did I mistakenly chose to not have it active? Is that a feature to do that? Haha. See, I really am confused. Help :- (
159 days ago
JewelryHoldersForYou says:
I found it, so obvious too. I take I never realized to look right within the sold folder. I thought I had de-activated this feature and was looking where it was to activate it again ;- ) It's too bad we can't use it, we send a decently long thank you message with lots of info that would never fit in this features box. Our customers do use this information and the reason we provide it. Would love for an "unlimited" amount of characters like Etsy messages allow. If you want customers to learn Etsy, you have to give them the links in your shop, as well as giving them previewing info on what is to come in your shop, so, they keep coming back. We have a large following and we feel it is partially due to educating them
158 days ago