• ITALY and EUROPE
I ship to Italy via Posta1 (not tracked, only report when delivered to your mailbox) and to Europe via PostaPriority Internazionale (not tracked). If you want a tracked shipping, select the upgrade dedicated to your area in the cart.
I always ship heavier/bulky products, such as bags and wallets, by Courier or Registered Mail.
WARNING: if the shipping is tracked, someone must be present for collection and you have to write me a phone number.

• UK
I ship to the UK by Registered Mail (tracked). If you want a faster shipping by Courier select the "UNITED KINGDOM Tracked Courier" upgrade in the cart. You will have to write me a phone number.

• USA
I ship to the USA via International Registered Mail, which is tracked and requires signature upon delivery. If you want a faster shipping by Courier you can select the upgrade in the cart. In this case you will have to write me a phone number.

• CANADA
I ship to Canada via International Registered Mail, which is tracked *only up to the border* and does not guarantee fast delivery times. If you would like faster and tracked shipping until delivery, select the upgrade in your cart for shipping by Courier. In this case you will have to write me a phone number.

• OTHER COUNTRIES
I ship to other countries via International Registered Mail (tracked). If your country is not in the list of countries available for shipping, please contact me to know the rates.

If you can easily reach Paderno Dugnano (MI - Italy) contact me BEFORE placing your order.

If you change your mind after placing your order, contact me within 3 hours and I will proceed with a full refund.
If your order has already been shipped you will have to wait for the package to be delivered to you: in this case, see the next F.A.Q. to know how to proceed.

If you want to return your purchase, contact me within 14 days since you received it. DO NOT send the package back before contacting me, wait for my reply.
• The shipping costs for the return will be at your expense. If you ship from a country outside the European Union, I will deduct any customs duties that I will have to pay to receive the package from the refund amount.
• After I have received the package and found that the content is in perfect condition, I will proceed with the refund.
• If the returned item is not in its original condition, it cannot be refunded.
• The right of return is not applicable to products made in custom sizes.

My company is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (ZSVR) with registration number DE5700188611747. My Dual System Licensing partner for the collection, sorting and recycling of the packaging is ACTIVATE by RECLAY.
As consumer, please ensure that all received packaging is disposed of in the right recycling containers.