KoveredUp

KoveredUp Pet Boutique

Minneapolis, Minnesota | 2319 Sales

KoveredUp

KoveredUp Pet Boutique

Minneapolis, Minnesota 2319 Sales On Etsy since 2014

5 out of 5 stars (552)

All Items

Rachael Hoff

Contact shop owner

Rachael Hoff

Reviews

Average item review
5 out of 5 stars
(552)
See reviews that mention:
quality 122 shipping 56 customer service 69

About

If you're looking for high quality products, consider yourself, Kovered! Every item is personally handmade and can be customized to meet your needs!

The quality of most products aren't like they used to be, so I started this company to create and design products for my dog and all other pet owners that will look amazing and last for years. I am a perfectionist at heart, so you can rest assured you will receive high-end products that are made with passion and precision. I offer customization for all of my products, so you can create a masterpiece of your own!

Shop members

  • Rachael Hoff

    Owner, Designer

Shop policies

Last updated on April 11, 2019

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Quality satisfaction guaranteed!

I will gladly accept returns or exchanges on pre-made or standard orders. Returns or exchanges are not permitted with custom orders, unless there is a mistake on my end, as I am only human ;) However, I am glad to repair any mistakes made by the customer for additional labor fees.

Exchanges: If you would like to exchange an item, you are responsible for shipping of the original item back to KoveredUp, as well as the shipping of the new item to you.

Returns: If you would like to return an item, you are responsible for shipping of the item back to KoveredUp, as well as the shipping costs for the original item. Refunds will be given in the amount of the item, itself, minus shipping costs to KoveredUp.

Cancellations: If you order an item and I have not purchased the fabric or began working on your order, a refund is available. Internet colors may differ from actual fabric colors.

Feel free to contact me if you have any questions or concerns!
Shipping
It typically takes 1-3 weeks to ship out your custom order and 1-3 business days to ship out pre-made items. If you need something sooner than later, please contact me and I will do the best I can to get it out to you!

More information

Last updated on Apr 10, 2018
Frequently asked questions
Can I use the long side as the door?

Absolutely! All of the custom covers can be customized to fit your needs. You can either add the longer side door as the only door, or add it as an additional door to bag able to use both. Simply go to the Upgrades listing here found in the “crate covers” section in my shop (https://www.etsy.com/listing/468642337/upgrades-for-custom-crate-covers) and add it to your order.

Are the beds washable?

Yes. All of the bed covers and crate pads are machine washable. It is recommended to wash on delicate and tumble dry low.

Are the crate covers washable?

It is recommended to spot treat the covers and dry clean when necessary. The covers are made from 100% cotton exterior and inner-lining and washing it may shrink or distort the fabric. You can request to prewash the fabric for an additional 25.00

What are fixed fasteners?

Fixed fasteners are simply grosgrain ribbon that attaches the side panel and back panel together. They differ from the regular fasteners in that you cannot undo the panels from each other (refer to the 5th and 6th photos on the Upgrades listing to see the difference)