threelayers

We accept Paypal and credit card payment via direct checkout.

We are located in Slovenia, Europe, and we offer priority airmail or express shipping worldwide.

Most orders take 1-10 days to be completed and shipped off.
Solid gold pieces take approximately 8-9 weeks to be finished.

Once the item is dispatched you will receive a notification.
You can check the status of you order by going to "Your Etsy" > "Purchases".
If you are in a hurry, please send us an inquiry through Etsy before placing your order as to see if it's possible to rush it. In most cases (especially with sterling silver and yellow/rose gold filled pieces) we can make the piece in approx. 1-3 business days and if the buyer decides to include express shipping, the item can be received in a timely manner, agreed with the customer.

The item will be shipped at the address provided on the receipt on Etsy. Please double-check the address. We cannot be responsible for packages being sent to an outdated or an incorrect address.
In case you would like to change the shipping address, please contact us with the new address as soon as possible. If the item had already been shipped to an incorrect address, we cannot be responsible for that and cannot change the address while the package is travelling. In case this does occur, you can try to contact your local post and explain the situation. If it is not possible to resolve the matter and receive the package, it will quite possibly automatically be sent back to us by your post. If it does not arrive back, we cannot refund it or send you a new item free of charge.

Packages under the value of US$ 120 will be shipped by International Priority Airmail with no tracking and no insurance. You can however upgrade the shipping to a tracked or expressly shipped one when purchasing.
Packages above US$ 120 are shipped with tracked mail. When the item is dispatched, you will receive a notification. The tracking number is available a few days after the shipment, when the post provides us with it.
All solid gold items are sent with insured express shipping, which takes 1-5 business days and is included in your purchase. When the item is dispatched you will receive a notification including a tracking number.

Delivery time estimations for International Priority Airmail
- approx. 10 - 30 business days to USA, Canada, Australia, Asia, South Africa.
- approx. 5 - 15 business days to most European countries.
Delivery time is provided for reference only and it is based on our experience with sending goods all over the world. Shipping can sometimes take longer than anticipated due to weather changes or especially during busy holiday seasons for example. It is also possible they are opened at Custom Offices, which prolongs the delivery time.

Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Slovenia. An order cannot be cancelled and an item cannot be returned for a refund on the grounds of buyer being charged the import duties and taxes which their local customs authority deems appropriate.

Adjustments
We can adjust most items to fit your size preferences. Please include a note at checkout or contact us via Etsy conversation beforehand. Please see additional information in the "Refunds and Exchanges" section above.

Jewelry care
Please have in mind that jewelry pieces need special care to ensure a long life span.
Clean your piece after use with a soft dry fabric to remove dust and body oils.
Store it away from sunlight and if possible in a jewelry box while not in use. Sunlight can discolour your piece and oxygen is known to oxidise most materials.

If you have any additional questions, please contact us through Etsy.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect:

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention:

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.