Announcement
Due to a large amount of orders on our official website Capucinne, there's a 1-2 week processing time for non-solid items and an 8-9 week processing time for solid gold items in our Etsy shop.
Find us here:
Instagram: @capucinnejewelry
Facebook: https://www.facebook.com/capucinnejewelry
Website: www.capucinne.com
Email: info[!at]capucinne.com
All items you browse through are handmade and most of them are made to order.
Delivery time depends on the location. We can only provide an estimated delivery time after we've shipped your piece(s). After dispatching, shipping is beyond our control and depends on the weather, postal system, or other factors.
All pieces are sent fully insured with worldwide express shipping which takes 2-10 business days and 1-3 business days inside Europe. Once the parcel is dispatched, we provide the tracking number.
We offer a general one year warranty for all our products. The warranty is voided if the items have been tampered with or have been subjected to physical injury.
Please visit our shop CAPUCINNE here:
https://www.etsy.com/shop/capucinne
and our shop MINIMALVS here:
https://www.etsy.com/shop/minimalvs
Please read our shop policies:
https://www.etsy.com/shop/threelayers#policies
If you have any questions, please let us know.
Thank you ♥
Threelayers team
Featured items
Items
All Items
Reviews
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Carolina on Feb 3, 2024
5 out of 5 starsThe quality of the bracelet is good, but could be a little better. Nevertheless, it is very beautiful and finely made! The customer service was very attentive and quick.
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Faustiancharade on Nov 5, 2023
5 out of 5 starsI love this shop. Very clear communication. Item is beautiful and as described. It didn't take very long to get here and I think it was worth the price.
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Noemi on Apr 15, 2024
4 out of 5 starsCustomer service was excellent with meeting my expectation for a customized design. Jewelry piece is exactly as it was designed for me.
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Cheryl on Mar 12, 2024
5 out of 5 starsAbsolutely beautiful necklace so dainty and we'll made,worth every penny thank you.
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Umberto on Mar 3, 2024
5 out of 5 starsTop product, it looks amazing and the quality is really good. Delivery was also very fast and as requested. Buying experience was very positive with constant and effective communication from the seller's side. I recommend it definitely!
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J.C.K. on Feb 20, 2024
5 out of 5 starsI just love the design and the opal, could not be happier! It's beautiful made and the craftsmanship is amazing. Shipping was very fast and even before the estimated date. It's my fifth ring from that company and the related shops from Maja and we love everyone of them!
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About threelayers
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Shipping
Most orders take 1-10 days to be completed and shipped off.
Solid gold pieces take approximately 8-9 weeks to be finished.
Once the item is dispatched you will receive a notification.
You can check the status of you order by going to "Your Etsy" > "Purchases".
If you are in a hurry, please send us an inquiry through Etsy before placing your order as to see if it's possible to rush it. In most cases (especially with sterling silver and yellow/rose gold filled pieces) we can make the piece in approx. 1-3 business days and if the buyer decides to include express shipping, the item can be received in a timely manner, agreed with the customer.
The item will be shipped at the address provided on the receipt on Etsy. Please double-check the address. We cannot be responsible for packages being sent to an outdated or an incorrect address.
In case you would like to change the shipping address, please contact us with the new address as soon as possible. If the item had already been shipped to an incorrect address, we cannot be responsible for that and cannot change the address while the package is travelling. In case this does occur, you can try to contact your local post and explain the situation. If it is not possible to resolve the matter and receive the package, it will quite possibly automatically be sent back to us by your post. If it does not arrive back, we cannot refund it or send you a new item free of charge.
Packages under the value of US$ 120 will be shipped by International Priority Airmail with no tracking and no insurance. You can however upgrade the shipping to a tracked or expressly shipped one when purchasing.
Packages above US$ 120 are shipped with tracked mail. When the item is dispatched, you will receive a notification. The tracking number is available a few days after the shipment, when the post provides us with it.
All solid gold items are sent with insured express shipping, which takes 1-5 business days and is included in your purchase. When the item is dispatched you will receive a notification including a tracking number.
Delivery time estimations for International Priority Airmail
- approx. 10 - 30 business days to USA, Canada, Australia, Asia, South Africa.
- approx. 5 - 15 business days to most European countries.
Delivery time is provided for reference only and it is based on our experience with sending goods all over the world. Shipping can sometimes take longer than anticipated due to weather changes or especially during busy holiday seasons for example. It is also possible they are opened at Custom Offices, which prolongs the delivery time.
Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country from Slovenia. An order cannot be cancelled and an item cannot be returned for a refund on the grounds of buyer being charged the import duties and taxes which their local customs authority deems appropriate.
Additional policies and FAQs
We can adjust most items to fit your size preferences. Please include a note at checkout or contact us via Etsy conversation beforehand. Please see additional information in the "Refunds and Exchanges" section above.
Jewelry care
Please have in mind that jewelry pieces need special care to ensure a long life span.
Clean your piece after use with a soft dry fabric to remove dust and body oils.
Store it away from sunlight and if possible in a jewelry box while not in use. Sunlight can discolour your piece and oxygen is known to oxidise most materials.
If you have any additional questions, please contact us through Etsy.
Privacy
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
More information
Frequently asked questions
Shipping and handling
Most orders take 5 - 10 days to be completed and shipped off.
Solid gold pieces take approximately 7-8 weeks to be finished.
Orders below US$ 120 are shipped with priority mail and no tracking unless previously discussed with the client.
If you're in a hurry to receive your item, the package can be shipped with express shipping. Additional fees for express shipping apply.
Custom and personalized orders
We are always open to collaborating on a completely unique and custom design of any kind.
In case you would like to customise an existing design or create an entirely unique piece, please contact us through Etsy conversation.
In case of a customised design, additional fees may apply. Please check our shop policy on further information about custom designed pieces.
Rush order
In case you need to receive your order by a specific date, please contact us beforehand on Etsy.
We're always happy to rush an order to make sure it arrives on time.
In some cases an upgrade to express shipping may apply to ensure a timely delivery.
Returns and exchanges
The refund is not possible for the following products :
- customized products (all wedding rings and custom orders with custom/chosen gemstones),
- all personalized products (items engraved per customer’s request),-
- all products that have been made according to consumer's specifications and instructions.
- rushed orders
- installment payment orders
- items with discount applied
Cancelations of order before being delivered carry a 10% cancelation fee of the sum of the entire order, shipping charges not included, provided that the order is not late form the vendors side.
Partial payments and rushed orders are not refundable.
Gift wrapping and packaging
Each item comes in a gift jewellery box, a perfect box to keep your jewellery in while you're not wearing it.
If you would like us to include a gift note, please leave us a message with your order about the content of the note.